Community Updates, as of
June 1, 2023
This page contains all ongoing Community Updates for the Affordable Columbus portfolio of properties. Be sure to check back often for the latest news!
Any/All information regarding Rent payments, Payment Portal, and Late Fees can be found under this heading.
Please be advised, beginning July 1, 2023, we will no longer be accepting any form of paper payments, including– personal checks, money orders, cashier checks, and/or other forms of paper payments. Going forward, all payments must be made via the Resident Portal or by using an eMoney Order at participating locations.
**BEGINNING JULY 1, 2023, ANY PAPER PAYMENTS SUBMITTED WILL INCUR A $25.00 PROCESSING FEE**
The new Resident Portal can be accessed, via [INSERT LINK]. Should you need assistance with logging into the Resident Portal, please visit the Leasing Office Monday - Friday, from 9AM to 5PM for assistance. Alternatively, you may also contact the Leasing Office by phone or via email: firstname.lastname@example.org.
Late Fees will be assessed in the following manner: $50.00 the morning of the 5th, and an additional $50.00 the morning of the 15th. Any payment not received by/before the 15th may be subject to eviction action, and no partial payments / payment plans will be accepted prior to an eviction filing.
Any/All information regarding Service Requests/Maintenance, Scheduled Maintenance, and Emergency Maintenance can be found under this heading.
How to Submit a Maintenance Request
ALL “non-emergency” maintenance requests must be submitted, via the Resident Portal. (Please continue to contact Emergency Maintenance for emergency requests– active water leak/flooding, fire/electrical hazards– only).
Maintenance requests will be processed in the order in which they are received, with the exception of Emergency Requests being prioritized over standard maintenance. (Any/All falsified emergencies will be subject to a $50.00 maintenance service fee, at Management's discretion).
Affordable Columbus defines Emergency Maintenance as the following issues: Active Water Leak, Fire, Flooding, Gas Leak / Odor, Electrical Outage affecting more than 50% of the dwelling, No Heat (below 55º F), Refrigerator & Freezer not working over the weekend.
Any non-emergency requests submitted as emergency maintenance will be subject to a $50.00 maintenance service fee, at Management's sole discretion.
For normal maintenance requests, our maintenance team will come between 8AM to 6PM, Monday through Friday, and from 10AM to 4PM Saturday. Our team will come at the earliest possible time and will not schedule specific times with the resident as this drastically reduces the amount of maintenance calls we can address in a day. If you decide you would prefer to be home or if an unattended minor is home (we cannot enter without an adult present), you do have the option to schedule maintenance.
Scheduled Maintenance is available for non-emergency maintenance requests. Scheduled Maintenance must be scheduled at least one week in advance, and will incur a $50.00 Maintenance Service Fee, payable at the time of scheduling, via the Resident Portal; (maintenance requests will not be scheduled until after Payment has been received).
Scheduled Maintenance is available from 8AM to 6PM, Monday through Friday, and from 10AM to 4PM Saturday. Maintenance can not be scheduled outside of the times indicated.